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Day: November 22, 2020

Government Matters (Full Show) – November 22, 2020

New guide for customer experience success Lynda Davis, Chief Veterans Experience Officer at the Department of Veterans Affairs, describes the VA’s new “cookbook” with recipes for customer experience success   […]

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Robert Shea and Dan Chenok being interviewed

Next steps in the presidential transition process

Robert Shea, National Managing Principal for Public Policy at Grant Thornton, and Dan Chenok, Executive Director of the IBM Center for the Business of Government, discuss the delayed start to the transition to the next administration

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Lynda Davis on "Government Matters"

New guide for customer experience success

Lynda Davis, Chief Veterans Experience Officer at the Department of Veterans Affairs, describes the VA’s new “cookbook” with recipes for customer experience success

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Frank Kendall

The Biden administration and the Defense Industrial Base

Frank Kendall, Senior Fellow at the Center for American Progress, discusses what to expect for the Defense Industrial Base and acquisition under the next administration

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