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Month: August 2019

Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

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DISA to start accepting FedRAMP certifications

Brig. Gen. Gregory Touhill, president of Cyxtera Federal Group, outlines how the Defense Department’s acceptance of FedRAMP will lead to better and faster tech adoption at the Pentagon.

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The rollout of the TSP Modernization Act

Jessica Klement, staff vice president for advocacy at NARFE, and Mark Keen, certified financial planner at Keen & Pocock, discuss new Thrift Savings Plan withdrawal options, and what they mean for current and former federal employees.

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Government Matters (Full Show) – August 29, 2019

Strategies for improving customer experience at federal agencies Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies […]

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Making updates to military hardware

Roger Zakheim, director of the Ronald Reagan Presidential Library Foundation & Institute, discusses the lead times involved in updating equipment at the Pentagon, and ways to speed up the process.

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Reflecting on the 2018 Defense Department audit

In this two-part interview, Douglas Glenn, assistant deputy chief financial officer at the Department of Defense, outlines takeaways from the Defense Department audit, and how last year’s data will improve this year’s findings

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Government Matters (Full Show) – August 28, 2019

Reflecting on the 2018 Defense Department audit In this two-part interview, Douglas Glenn, assistant deputy chief financial officer and Department of Defense, outlines takeaways from the DoD audit, and how […]

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