Martha Dorris

Government Matters (Full Show) – April 18, 2017

Government Matters (Full Show) – April 18, 2017

Frank Baitman, an advisory fellow at Cisco Systems, and Alan Balutis, senior director and distinguished fellow at Cisco Systems, discuss the high...
White House Office of American Innovation aims to improve government customer experience

White House Office of American Innovation aims to improve government customer experience

Martha Dorris, founder of Dorris Consulting International and former director of the Office of Strategic Programs at the General Services...
Government Matters (Full Show) – February 21, 2017

Government Matters (Full Show) – February 21, 2017

Report: DHS makes progress in high-risk update Rebecca Gambler, director of Homeland Security and Justice Issues at the Government Accountability...
Government customer experience 2016 accomplishments

Government customer experience 2016 accomplishments

Martha Dorris, founder of Dorris Consulting International, discusses the top agency accomplishments of 2016 for government customer experience.
Government Matters (Full Show) – December 16, 2016

Government Matters (Full Show) – December 16, 2016

Ralph White, managing associate general counsel for procurement law at the Government Accountability Office, discusses why bid protests by government...
Planning a government customer experience strategy

Planning a government customer experience strategy

Martha Dorris, founder of Dorris Consulting International, discusses what the customer service priorities in the Trump administration should be.
Improving customer service in government

Improving customer service in government

Dorris Consulting International founder Martha Dorris discuss the effort to improve customer service across government.
Government Matters (Full Show) – July 5, 2016

Government Matters (Full Show) – July 5, 2016

On Tuesday’s edition of Government Matters: Rep. Gerry Connolly (D-Va.) discussed agencies’ progress in implementing the Federal Information Technology Acquisition...